Privacy Policy
How we collect, use, and protect your personal data.
This Privacy Policy explains how OptimusClips, operated by Maxwell Melia ("we", "us", or "our") collects, uses, stores, and shares personal data when you use the OptimusClips website at optimusclips.com, applications, and related services (the "Services").
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
OptimusClips is operated by Maxwell Melia. For enquiries, contact support@optimusclips.com.
For the purposes of applicable data protection laws, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, we are the data controller in respect of personal data we collect directly from you (such as account information). Where User Content you upload contains personal data relating to third parties, you remain responsible for that data and we act as a processor on your behalf.
2. Personal Data We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, and any other details you provide when creating an account.
- Payment Information: Billing address and payment card details (processed securely via Stripe; we do not store full card numbers).
- Communications: Information you provide when contacting us for support or other enquiries.
- User Content: Video, audio, images, text, or other content you upload or process through the Services, which may contain personal data relating to you or third parties (such as faces, voices, or names).
2.2 Information Collected Automatically
- Device and Usage Data: IP address, browser type, operating system, device identifiers, pages visited, features used, time and date of access, and referring URLs.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate and improve the Services.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide, operate, and maintain the Services: Including processing your User Content, managing your account, and delivering features you request. (Legal basis: performance of a contract with you.)
- To process payments: If you subscribe to paid features. (Legal basis: performance of a contract with you.)
- To communicate with you: Including responding to enquiries, sending service-related notices, and (where you have opted in) marketing communications. (Legal basis: performance of a contract, legitimate interests, or consent.)
- To improve and develop the Services: Including analysing usage patterns and fixing issues. (Legal basis: legitimate interests in improving our Services.)
- To ensure security and prevent fraud: Including monitoring for abuse and enforcing our Terms. (Legal basis: legitimate interests and legal obligations.)
- To comply with legal obligations: Including responding to lawful requests from authorities. (Legal basis: legal obligation.)
We may use aggregated, anonymised, or de-identified data derived from User Content to analyse, improve, develop, and train the Services, including machine learning models and AI systems. Such use will not identify you or any individual.
4. Data Controller and Data Processor Roles
4.1 When We Act as Data Controller
We are the data controller for personal data we collect directly from you for our own purposes, including account information, payment details, communications, and automatically collected data.
4.2 When We Act as Data Processor
Where User Content you upload or process through the Services contains personal data relating to third parties (such as images, voices, or other identifying information), you are the data controller for that personal data and we act as a data processor on your behalf. You are responsible for ensuring you have all necessary rights, permissions, and lawful bases to upload and process such content. We process such data only in accordance with your instructions and our Terms of Service.
5. Sharing Your Personal Data
We may share your personal data with:
- Service Providers: Third parties who help us operate the Services, including cloud hosting (Amazon Web Services), payment processing (Stripe), analytics, and customer support tools. These providers process data on our behalf and are contractually bound to protect it.
- Legal and Regulatory Authorities: Where required by law, court order, or to protect our legal rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
We do not sell your personal data to third parties.
6. International Transfers
Your personal data may be transferred to, stored, or processed in countries outside the United Kingdom, including the United States (where our cloud infrastructure is hosted). Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office, or reliance on adequacy decisions where applicable.
7. Data Retention
Account Information: Retained for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our Terms.
User Content: Retained for approximately 7 days after processing to allow you to access and download outputs, after which it is automatically deleted from our systems. You may request earlier deletion by contacting us.
Automatically Collected Data: Retained for analytics and security purposes for up to 24 months, unless a longer retention period is required by law.
8. Your Rights
Under applicable data protection laws, you may have the following rights in relation to your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data in certain circumstances.
- Restriction: Request restriction of processing in certain circumstances.
- Portability: Request transfer of your data to another service provider in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at support@optimusclips.com. We will respond within one month, or inform you if an extension is required.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.
11. Third-Party Links
The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Where changes are material, we will take reasonable steps to notify you in advance, for example by posting a notice on the website or contacting you via email. The updated Privacy Policy will indicate the date it takes effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Privacy Policy.
13. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
14. Contact Us
For questions about this Privacy Policy or to exercise your data protection rights:
Email: support@optimusclips.com